We designed some of our policies to separate us from our competition. We have a policy that says we’ll return your phone call the same business day, no excuses. We have another policy that states if you are not completely satisfied with our work we’ll refund 100% of your money.It makes sense for every business to have a payment policy. Ours is 50% up front and the balance upon completion of the project. Why surprise people? Why be surprised yourself?

If you plan on turning your outstanding bills over to your creditor after 60 days, include that policy with your “30 day over due” notice.

Retail owners have a responsibility to post policies that their customers need to know. If there are no refunds without the receipt, then warn people. If electrical components cannot be returned notify the person buying the apparatus before hand.

Tags: Best Practice, Customer Care